Calling 9-1-1 is an important communications tool for emergencies. However, some citizens call 9-1-1 in non-emergency situations. This can cause the dispatch operator to miss a call of a person needing help.
It is important to understand when to call and when not to call 9-1-1.
When To Call 9-1-1
- Medical emergency (examples: chest pain, extreme shortness of breath, uncontrolled bleeding).
- Motor vehicle accident.
- Fire.
- When a life is in danger.
When Not to Call 9-1-1
- The power is off.
- Asking for directions to the hospital.
- Asking for telephone numbers of others.
- Requesting to speak with a particular officer.
- Inquiring as to the time and day.
- Inquiring about community activities and locations.
For more information about when to call and when not to call,
please contact (919) 542-2911, the non-emergency number for Chatham County (NC) 9-1-1 service and ask if someone can discuss the topic with you.