When To Call 9-1-1 and When Not to Call 9-1-1

Calling 9-1-1 is an important communications tool for emergencies. However, some citizens call 9-1-1 in non-emergency situations. This can cause the dispatch operator to miss a call of a person needing help. 

It is important to understand when to call and when not to call 9-1-1.

When To Call 9-1-1

  • Medical emergency (examples: chest pain, extreme shortness of breath, uncontrolled bleeding). 
  • Motor vehicle accident. 
  • Fire. 
  • When a life is in danger. 

When Not to Call 9-1-1

  • The power is off. 
  • Asking for directions to the hospital. 
  • Asking for telephone numbers of others.
  • Requesting to speak with a particular officer.
  • Inquiring as to the time and day. 
  • Inquiring about community activities and locations.
For more information about when to call and when not to call, 
please contact (919) 542-2911, the non-emergency number for Chatham County (NC)  9-1-1 service and ask if someone can discuss the topic with you.